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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Makayla Cray

March 31, 2026

5  out of  5
rating by Makayla Cray
"Jose was easy to work with. Got me a great deal and was very friendly! Thanks for help!"
We responded:
"Great to hear this, Makayla! 😊 We’re glad Jose made the process easy and friendly while helping you lock in a great deal on your auto insurance. Thanks for taking the time to share your experience! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Julian Ruiz

March 27, 2026

5  out of  5
rating by Julian Ruiz
"I got help from Angelina and she did an amazing job explaining and making everything a smooth and easy process for a first timer. Very friendly and easy to work with."
We responded:
"So glad to hear this, Julian! 😊 We love helping first-timers feel confident, and it’s great to know Angelina made everything smooth, easy, and friendly while explaining the process clearly. Thanks for trusting us with your insurance needs! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Ailin Alina Cespedes Acosta

March 25, 2026

5  out of  5
rating by Ailin Alina Cespedes Acosta
"Angelina es encantadora, supo responder todas mis inquietudes de forma muy profesional, lo cual demuestra un amplio conocimiento de su trabajo, es alguien a quien recomendaría sin dudas."
We responded:
"¡Muchas gracias por tus palabras, Ailin! 😊 Nos alegra mucho saber que Angelina pudo responder todas tus inquietudes con profesionalismo y demostrar su conocimiento, especialmente al ayudarte con tu seguro de auto. Agradecemos mucho tu recomendación. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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quynh

March 23, 2026

5  out of  5
rating by quynh
"I had the pleasure of talking with Jose. He took the time to help me get the best rates possible and I appreciated him answering any questions I had regarding my auto&renters insurance."
We responded:
"Thank you for sharing this, Quynh! 😊 We’re so glad Jose took the time to answer your questions and help you find the best rates for your auto and renters insurance. Taking the time to make sure everything is clear and tailored to your needs is exactly what we aim for! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Ryan Appel

March 20, 2026

5  out of  5
rating by Ryan Appel
"Angelina was very helpful and explanatory over the phone. They were able to offer better coverage at a lower price!"
We responded:
"Love hearing this, Ryan! 😊 We’re glad Angelina took the time to explain everything clearly and help you secure better coverage at a lower price. That’s exactly the kind of value and service we work hard to provide! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Philip NU

March 19, 2026

5  out of  5
rating by Philip NU
"I had a great experience with Jose and the team. Jose provided great service and explanations of what the policy included."
We responded:
"Glad to hear you had a great experience, Philip! 😊 We’re happy Jose was able to provide clear explanations and great service while helping you find a reasonable price on your auto insurance. That’s exactly what we aim for every time! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Melany Ibarra

March 16, 2026

5  out of  5
rating by Melany Ibarra
"I had a great experience working with Jose at State Farm. He helped switch my insurance over smoothly and made the entire process really easy to understand. He took the time to make sure everything was set up correctly and that I felt comfortable with the changes. I truly appreciate how helpful and friendly he was throughout the whole process. It’s not always easy switching insurance, but Jose made it simple and stress-free. I highly recommend working with him if you’re looking for great customer service and someone who genuinely cares about helping their clients."
We responded:
"So happy to hear this, Melany! 😊 We’re glad Jose made your insurance switch smooth, easy to understand, and stress-free. Taking the time to make sure everything is set up correctly and that you feel comfortable is exactly what we aim for. Thank you for the recommendation, it means a lot! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Natalie Mason

March 16, 2026

5  out of  5
rating by Natalie Mason
"Still is the best place for insurance, even if my stuff laps I get the best service and deal to get it back!"
We responded:
"Thank you so much, Natalie! 😊 I’m so glad we could make you feel comfortable and fully supported throughout the process. Talking through everything, insurance and beyond is what helps us build real connections. It was a pleasure working with you and making sure you were fully taken care of! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Kesha Fabry

March 13, 2026

5  out of  5
rating by Kesha Fabry
"If you ever need insurance hit them up! Above and beyond service! Angelina is amazing!"
We responded:
"Love this, Kesha! 🙌 We’re so glad Angelina delivered above-and-beyond service, that’s exactly what we aim for every day. Thanks for the shoutout and for recommending us! 😊 Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Cory Edwards

March 10, 2026

5  out of  5
rating by Cory Edwards
"Made the process easy and fast!"
We responded:
"Thanks so much for the 5 stars, Cory! ⭐ We appreciate your support and are always here if you need anything. - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Jennifer Benton

March 9, 2026

5  out of  5
rating by Jennifer Benton
"I have been with Jessica's office for 7 years. Her entire staff has always been very friendly and helpful. Highly recommend!"
We responded:
"This means so much, Jennifer! 😊 Thank you for trusting us for the past 7 years, we’re so grateful to have you with us. It’s great to hear our team has consistently been friendly and helpful. We truly appreciate your recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Pam Ratliff

March 6, 2026

5  out of  5
rating by Pam Ratliff
"Thank you for being so helpful."
We responded:
"Thank you, Pam! 😊 We’re so glad we could help you find a great price and make the process easy. Providing helpful service and solid vehicle insurance options is what we’re all about! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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william movroydis

March 6, 2026

5  out of  5
rating by william movroydis
"My wife and I changed insurance companies.This team provided us with great coverage at a lower cost. They also assisted with the cancelation of our other policies. I recommend working with this team!"
We responded:
"Appreciate you, William! 🙌 So glad Angelina was able to help you and your wife lock in better coverage at a lower cost and even assist with canceling your old policies. That kind of smooth, stress-free service is what we’re all about here at our Austin, Texas State Farm Insurance Agency. Thanks for the recommendation! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Octavio Serrano

March 4, 2026

5  out of  5
rating by Octavio Serrano
"Angelina was big help. Got me a great deal for a teen driver!"
We responded:
"We are grateful for your 5-star review, Octavio! Thanks for taking a moment to share your positive rating of State Farm Agent Jessica Hernandez’s Team here in Austin . "
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Cesar Villarreal

February 20, 2026

5  out of  5
rating by Cesar Villarreal
"Spoke with an awesome clerk regarding recent paperwork I needed to look over on my coverage.. customer service is top-notch!!!"
We responded:
"Cesar, thank you so much for sharing your positive experience with us! We're thrilled to hear that Jose was able to assist you effectively during your policy transition and provide you with helpful information. - Jessica Hernandez - State Farm Insurance Agent"
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Kimberly Worthington

February 17, 2026

5  out of  5
rating by Kimberly Worthington
"I enjoyed Ms.Angelina so much. I’m extremely grateful to what was provided to me in reference to my Homeowners Insurance. Thank you"
We responded:
"Kimberly, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jessica Hernandez’s Team here in our Austin office. "
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Ethan Sabin

February 10, 2026

5  out of  5
rating by Ethan Sabin
"Jessica Hernandez is the bomb!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jessica Hernandez’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Austin ."
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Sharif Hasanzada

February 8, 2026

5  out of  5
rating by Sharif Hasanzada
"Jose has been great to work with at State Farm. His communication is professional, clear, and timely, which made the entire process smooth. He took the time to explain everything and was always responsive to questions. I highly recommend Jose for his excellent customer service."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jessica Hernandez’s Team! We deeply appreciate your kind words here in Austin . "
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Bruce Frazier

February 6, 2026

1  out of  5
rating by Bruce Frazier
"What a complete miss handle of our account here. They didn’t process a payment causing us to not be covered during an accident and they were unprofessional as they come. Told us there’s nothing they could do and all expenses are now out of pocket cost. Told them I’d try to call State Farm corporate to see if the company could help and Jessica told us that would do nothing and the claim would get sent back to her so we were out of luck. I decided to go over her head and got the results I expected and the company is holding a claim against them. Avoid this branch at all cost. State Farm is great , Jessica’s branch is not."
We responded:
"Bruce, thank you for sharing this. We take feedback like this very seriously. At this time, we’re unable to identify an account or interaction that matches the details in this review, but we would welcome the opportunity to look into it further. Please contact our office directly so we can review the situation and address any concerns appropriately. Jessica Hernandez State Farm Insurance Agent, Austin, TX. "
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Jalea D

February 2, 2026

5  out of  5
rating by Jalea D
"Jose was incredibly helpful today! He took the time to walk me through my auto and renters insurance, answered all of my questions clearly, and made the whole process feel much less overwhelming. I really appreciated how patient and knowledgeable he was, especially since this is my first time setting up these policies on my own. Great customer service and smooth experience — thank you, Jose!"
We responded:
"Thank you for sharing, Jalea! I’m so glad to hear that Jose was helpful, patient, and knowledgeable while walking you through your auto and renters insurance. Making the process clear and less overwhelming, especially for first-time setups is exactly what we aim for. I’ll be sure to share your kind words with him. We’re always here if you need anything! Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
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AnchorPete

January 30, 2026

5  out of  5
rating by AnchorPete
"Jose worked with me to get a price that I was comfortable with and made conversation where it felt like he genuinely cared about me as a customer."
We responded:
"Thank you so much for sharing your experience, AnchorPete! I’m really glad to hear that Jose took the time to find a price you felt comfortable with and made the process feel genuine and personal. Building real relationships and making sure customers feel cared for is exactly what we aim for. I’ll be sure to share your kind words with Jose, he’ll truly appreciate it. If you ever need anything, we’re always here to help! Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
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Sharon Vazquez

January 27, 2026

5  out of  5
rating by Sharon Vazquez
"La atención fue increíble y muy detallada!"
We responded:
"Muchas gracias por compartir tu experiencia, Sharon! Nos alegra muchísimo saber que la atención fue increíble y muy detallada. Ese es exactamente el nivel de servicio que buscamos brindar todos los días. Si en algún momento necesitas algo más, con gusto estamos aquí para ayudarte. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
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Sharon Claudio

January 27, 2026

5  out of  5
rating by Sharon Claudio
"Nos encantó como nos ayudó Jessica , me resolvió todas mis dudas y sobre todo buscó las mejores opciones y soluciones a nosotras , la atención y el seguro es increíble!!! Lo recomendamos ampliamente! 🥰🥰🥰💕💕💕"
We responded:
"Thank you so much for sharing your experience, Sharon! 🥰 We’re so happy to hear that you loved working with us and that all of your questions were answered. Helping you find the best options and solutions is always our top priority, and it means a lot to know you felt taken care of. We truly appreciate your recommendation and your kind words, they made our day! 💕 Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
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mahmood abdi

January 23, 2026

5  out of  5
rating by mahmood abdi
"Helpful and dedicated"
We responded:
"Thank you for your feedback, Mahmood! We truly appreciate you taking the time to share. Being helpful and dedicated is exactly the standard our team strives for every day. If you ever need anything or have questions in the future, we’re always here to help. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
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Ireview

January 22, 2026

5  out of  5
rating by Ireview
"Happy Customer Here😁 Wonderful service from start to finish👏 Shout out to Jose Hernandez 🏆 The MAJOR reason I switched is because I was not treated as a number. I was treated as a person. He was considerate, kind, and caring. Not pushy at all. He went above and beyond for the switch to be seamless and less time consuming for me. BIG plus is he saved me money! Local.Friendly.Caring. Honest.🤍 Definitely recommend!"
We responded:
"This absolutely made our day, thank you so much for sharing this! 😄 We’re beyond happy to hear that Jose Hernandez took such great care of you and made the switch easy, seamless, and genuinely personal. Being treated like a person (not a number) is exactly the experience we want every customer to have, and Jose truly embodies that with his considerate, caring, and no pressure approach. 🙌 I’ll be sure to share your kind words with him, this kind of feedback means everything to our team. We’re so grateful for your trust and recommendation, and we’re always here whenever you need us. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."