State Farm® Insurance Agent Jessica Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Samir Lalla
June 15, 2026
5
out of
5
rating by Samir Lalla
"Very good staff"
bilal kedouh
June 15, 2026
5
out of
5
rating by bilal kedouh
"Very good staff,"
Anna Mikaela Manaloto
June 10, 2026
5
out of
5
rating by Anna Mikaela Manaloto
"Jose provided outstanding customer service. He was friendly, knowledgeable, and made the entire process simple and stress-free. He took the time to answer all my questions and made sure I fully understood my options. You can really tell this office cares about its clients. Jessica’s team consistently delivers great service and maintains a welcoming, professional atmosphere."
Jessica B
June 8, 2026
5
out of
5
rating by Jessica B
"Jessica and her team have always been so helpful and responsive when I’ve called. They’re always so friendly and seem truly happy to help. All my needs and questions are taken care of in a timely manner and with a great attitude. Update: just worked with Angelina to add a vehicle to my plan and process was extremely fast and efficient!"
We responded:
"We love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most. Thank you so much for updating your review, Jessica! It truly means a lot to know our team has continued to provide helpful and responsive service over the years. I’m especially glad Angelina made adding your vehicle to your auto insurance fast and easy 😊 We appreciate your continued trust and are always here whenever you need us. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Leere Noh
June 5, 2026
5
out of
5
rating by Leere Noh
"Oh my goodness, Jose was so kind and showed me such a sincere and humble attitude. I couldn’t look at any other insurance company after that. Again, thank you so much, Jose!"
We responded:
"Thank you so much for sharing this, Leer! I’m so glad Jose made such a strong impression and showed the care and kindness we strive for every day. Hearing that you felt genuinely supported means a lot to our team 😊 We truly appreciate your trust and your kind words. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Antonio Trapp
May 27, 2026
5
out of
5
rating by Antonio Trapp
"Speaking to Robert he gave me a quick quote and sent over the insurance card.."
We responded:
"Thanks so much, Antonio! 😊 We’re glad Robert was able to get you a quick quote and your insurance card over fast and efficiently. Making the process simple and convenient is what we’re all about! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Jim
May 13, 2026
5
out of
5
rating by Jim
"Awesome!"
We responded:
"Thanks so much, Jim! 😄 We’re glad you had an awesome experience with our team. We truly appreciate your support! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
larry le
April 21, 2026
5
out of
5
rating by larry le
"I got very lucky and got paired up with Angelina. She reached out to me, helped me and accommodated my schedule (even staying so so late) to help me with my insurance. She went way above and beyond. I asked tons and tons of questions and she answered them all flawlessly and patiently. Probably the most knowledgeable car insurance agent ever. She was super friendly and cheerful, would definitely recommend her!!"
We responded:
"Wow, this means so much, Larry! 🙌 We’re incredibly grateful Angelina went above and beyond to work around your schedule and answer all your questions with patience and expertise. Helping you find the right vehicle insurance at a reasonable price while making the experience friendly and easy is exactly what we strive for. Thank you for the amazing recommendation! 😊 Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
K Kelly
April 21, 2026
5
out of
5
rating by K Kelly
"Angelina was friendly, efficient, and followed up as she said she would. Good rates and customer service."
We responded:
"Love hearing this, K! 😊 We’re so glad Angelina delivered friendly, efficient service and followed through every step of the way. Pairing that with good rates on your vehicle insurance is exactly what we aim for! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Jeff Eberhard
April 14, 2026
1
out of
5
rating by Jeff Eberhard
"I am beyond disappointed with the service provided by the Jessica Hernandez State Farm agency. If you value proactive communication and want actual control over your policies, look elsewhere. While Angelina and Oscar are very friendly, somehow the ability to get things done just does not seem to exist within this agency. The most frustrating part is that they are the sole gatekeeper for your policies. You cannot change or cancel anything without their direct involvement. When they decide to stop responding - which happened to me repeatedly - it becomes impossible to manage your own insurance. You are effectively held hostage by their inactivity. In the future, I will be moving to an online service that allows 24/7 updates without needing to wait on a non-responsive middleman. Key issues: • Failed Responsiveness: Six months ago, it took nearly a month of follow-ups to get my son added to my policy after he turned 16. • Cancellation Ghosting: I requested to cancel all policies (Home, Auto, Umbrella) on April 4th. Despite three follow-up emails and a text response with the info they requested, I received zero confirmation. I eventually had to bypass the agent entirely and go to corporate escalations just to get someone to acknowledge the request."
We responded:
"Hi Jeff, Thank you for sharing your feedback. We’re truly sorry to hear about your frustration and the challenges you experienced. Our agency does provide a 24/7 online portal that allows customers to manage policies, make updates, and initiate cancellations without waiting for assistance. Our local office has processed your request. We apologize if there was any miscommunication about corporate involvement; to our knowledge, all correspondence has been handled directly by our local team. We appreciate your comments and will use them to improve our communication and service going forward. If you’d like to discuss this further, please feel free to reach out to us directly. Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Makayla Cray
March 31, 2026
5
out of
5
rating by Makayla Cray
"Jose was easy to work with. Got me a great deal and was very friendly! Thanks for help!"
We responded:
"Great to hear this, Makayla! 😊 We’re glad Jose made the process easy and friendly while helping you lock in a great deal on your auto insurance. Thanks for taking the time to share your experience! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Julian Ruiz
March 27, 2026
5
out of
5
rating by Julian Ruiz
"I got help from Angelina and she did an amazing job explaining and making everything a smooth and easy process for a first timer. Very friendly and easy to work with."
We responded:
"So glad to hear this, Julian! 😊 We love helping first-timers feel confident, and it’s great to know Angelina made everything smooth, easy, and friendly while explaining the process clearly. Thanks for trusting us with your insurance needs! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Ailin Alina Cespedes Acosta
March 25, 2026
5
out of
5
rating by Ailin Alina Cespedes Acosta
"Angelina es encantadora, supo responder todas mis inquietudes de forma muy profesional, lo cual demuestra un amplio conocimiento de su trabajo, es alguien a quien recomendaría sin dudas."
We responded:
"¡Muchas gracias por tus palabras, Ailin! 😊 Nos alegra mucho saber que Angelina pudo responder todas tus inquietudes con profesionalismo y demostrar su conocimiento, especialmente al ayudarte con tu seguro de auto. Agradecemos mucho tu recomendación. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
quynh
March 23, 2026
5
out of
5
rating by quynh
"I had the pleasure of talking with Jose. He took the time to help me get the best rates possible and I appreciated him answering any questions I had regarding my auto&renters insurance."
We responded:
"Thank you for sharing this, Quynh! 😊 We’re so glad Jose took the time to answer your questions and help you find the best rates for your auto and renters insurance. Taking the time to make sure everything is clear and tailored to your needs is exactly what we aim for! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Ryan Appel
March 20, 2026
5
out of
5
rating by Ryan Appel
"Angelina was very helpful and explanatory over the phone. They were able to offer better coverage at a lower price!"
We responded:
"Love hearing this, Ryan! 😊 We’re glad Angelina took the time to explain everything clearly and help you secure better coverage at a lower price. That’s exactly the kind of value and service we work hard to provide! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Philip NU
March 19, 2026
5
out of
5
rating by Philip NU
"I had a great experience with Jose and the team. Jose provided great service and explanations of what the policy included."
We responded:
"Glad to hear you had a great experience, Philip! 😊 We’re happy Jose was able to provide clear explanations and great service while helping you find a reasonable price on your auto insurance. That’s exactly what we aim for every time! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Melany Ibarra
March 16, 2026
5
out of
5
rating by Melany Ibarra
"I had a great experience working with Jose at State Farm. He helped switch my insurance over smoothly and made the entire process really easy to understand. He took the time to make sure everything was set up correctly and that I felt comfortable with the changes. I truly appreciate how helpful and friendly he was throughout the whole process. It’s not always easy switching insurance, but Jose made it simple and stress-free. I highly recommend working with him if you’re looking for great customer service and someone who genuinely cares about helping their clients."
We responded:
"So happy to hear this, Melany! 😊 We’re glad Jose made your insurance switch smooth, easy to understand, and stress-free. Taking the time to make sure everything is set up correctly and that you feel comfortable is exactly what we aim for. Thank you for the recommendation, it means a lot! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Natalie Mason
March 16, 2026
5
out of
5
rating by Natalie Mason
"Still is the best place for insurance, even if my stuff laps I get the best service and deal to get it back!"
We responded:
"Thank you so much, Natalie! 😊 I’m so glad we could make you feel comfortable and fully supported throughout the process. Talking through everything, insurance and beyond is what helps us build real connections. It was a pleasure working with you and making sure you were fully taken care of! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Kesha Fabry
March 13, 2026
5
out of
5
rating by Kesha Fabry
"If you ever need insurance hit them up! Above and beyond service! Angelina is amazing!"
We responded:
"Love this, Kesha! 🙌 We’re so glad Angelina delivered above-and-beyond service, that’s exactly what we aim for every day. Thanks for the shoutout and for recommending us! 😊 Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Cory Edwards
March 10, 2026
5
out of
5
rating by Cory Edwards
"Made the process easy and fast!"
We responded:
"Thanks so much for the 5 stars, Cory! ⭐ We appreciate your support and are always here if you need anything. - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Jennifer Benton
March 9, 2026
5
out of
5
rating by Jennifer Benton
"I have been with Jessica's office for 7 years. Her entire staff has always been very friendly and helpful. Highly recommend!"
We responded:
"This means so much, Jennifer! 😊 Thank you for trusting us for the past 7 years, we’re so grateful to have you with us. It’s great to hear our team has consistently been friendly and helpful. We truly appreciate your recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Pam Ratliff
March 6, 2026
5
out of
5
rating by Pam Ratliff
"Thank you for being so helpful."
We responded:
"Thank you, Pam! 😊 We’re so glad we could help you find a great price and make the process easy. Providing helpful service and solid vehicle insurance options is what we’re all about! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
william movroydis
March 6, 2026
5
out of
5
rating by william movroydis
"My wife and I changed insurance companies.This team provided us with great coverage at a lower cost. They also assisted with the cancelation of our other policies. I recommend working with this team!"
We responded:
"Appreciate you, William! 🙌 So glad Angelina was able to help you and your wife lock in better coverage at a lower cost and even assist with canceling your old policies. That kind of smooth, stress-free service is what we’re all about here at our Austin, Texas State Farm Insurance Agency. Thanks for the recommendation! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Octavio Serrano
March 4, 2026
5
out of
5
rating by Octavio Serrano
"Angelina was big help. Got me a great deal for a teen driver!"
We responded:
"We are grateful for your 5-star review, Octavio! Thanks for taking a moment to share your positive rating of State Farm Agent Jessica Hernandez’s Team here in Austin . "
Cesar Villarreal
February 20, 2026
5
out of
5
rating by Cesar Villarreal
"Spoke with an awesome clerk regarding recent paperwork I needed to look over on my coverage.. customer service is top-notch!!!"
We responded:
"Cesar, thank you so much for sharing your positive experience with us! We're thrilled to hear that Jose was able to assist you effectively during your policy transition and provide you with helpful information. - Jessica Hernandez - State Farm Insurance Agent"