Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Angela M

Angela M

July 2, 2025

5  out of  5
rating by Angela M
"Jose was so helpful, understanding and so personable. He made me feel at ease and walked me through the process. Jose answered all of my questions without making me feel dumb for asking. Jose also asked me about any other insurance needs I may have, but did not put pressure on me about changing insurance. Jose, I appreciate all your help with getting renters insurance for my daughter. I look forward to talking with you about more insurance needs!!"
We responded:
"Thank you so much for your thoughtful words, Angela! 😊 We’re so glad Jose was able to walk you through everything in a kind, pressure-free way and help you get renters insurance set up for your daughter. Making sure you feel heard, supported, and comfortable asking questions is exactly the experience we want every customer to have. We look forward to helping with your future insurance needs too! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Estefani Mejia

Estefani Mejia

July 2, 2025

5  out of  5
rating by Estefani Mejia
"Very knowledgeable, patient, and friendly! I regret not coming to this company earlier to settle all my insurance needs."
We responded:
"Appreciate you, Estefani! 😊 We’re so glad you had a great experience with a team that’s knowledgeable, patient, and friendly, that’s what we’re all about. We’re happy to help with all your insurance needs moving forward! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Abhinav Mishra

Abhinav Mishra

July 2, 2025

5  out of  5
rating by Abhinav Mishra
"Jessica is very friendly & answered all my queries very efficiently! Easy 5stars !"
We responded:
"Abhinav, it was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
Profile photo of Kate F

Kate F

June 30, 2025

5  out of  5
rating by Kate F
"I was very happy with my customer experience at Jesse Hernandez - State Farm Insurance. Jose was very personable and professional and was able to quote a better auto insurance rate and get my new policy set up in 1 day!"
We responded:
"Thanks so much for sharing your experience, Kate! 😊 We’re so glad Jose was able to get you a better auto insurance rate here at State Farm and make the entire process smooth and quick. Personable and professional is exactly what we aim for, appreciate you trusting us with your coverage! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
Profile photo of Hooman Jokar

Hooman Jokar

June 30, 2025

5  out of  5
rating by Hooman Jokar
"I've been working with Jessica for well over 7 years now, and there’s absolutely no going back. She has consistently put my needs before anything else—money, profit, or pressure. She's honest, incredibly responsive, and always goes the extra mile to make sure I fully understand my options. It’s rare to find someone in this industry who genuinely cares, but Jessica truly does. I trust her completely and wouldn’t hesitate to recommend her to anyone looking for an agent who puts people first."
We responded:
"Wow!!! Thank you so much, Hooman! 🙏 It truly means the world to know you’ve trusted me for over 7 years. Putting people first has always been my priority, and I’m so grateful for the chance to support you through life’s changes. Your trust, loyalty, and kind words are deeply appreciated and I’m always here when you need me. - Jessica Hernandez State Farm Insurance Agency in Austin, Texas. "
Profile photo of Amanda Robledo

Amanda Robledo

June 30, 2025

5  out of  5
rating by Amanda Robledo
"ANGELINA very helpful and very professional on the phone. She took care of all my questions and concerns with such a kind manner. Very sweet. Thank you for helping me today."
We responded:
"Appreciate you, Amanda! 😊 We’re so glad Angelina was able to take care of everything with kindness and professionalism. That kind of thoughtful service is what we strive for every day. Thanks for taking the time to share your experience! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas. "
Profile photo of Chan Martin

Chan Martin

June 28, 2025

5  out of  5
rating by Chan Martin
"Very Friendly and Helpful."
We responded:
"Thanks so much, Chan! 😊 We’re glad to hear you had a friendly and helpful experience with our team. We’re always here if you need anything! - Jessica Hernandez State Farm Insurance Agency in Austin, Texas. "
Profile photo of charlyn nieto

charlyn nieto

June 27, 2025

5  out of  5
rating by charlyn nieto
"Excelente atención , excelente empresa y servicios muy satisfechos con todo 👍🏻 feliz 100% recomendado 👍🏻"
We responded:
"¡Gracias por su comentario, Charlyn! Estamos muy contentos de saber que quedo satisfecha con la excelente atención de José. Nos alegra saber que se sintio bien atendida y con paciencia. ¡Estamos aquí para ayudarle en lo que necesite en el futuro! - Jessica Hernandez - State Farm Insurance Agent, Austin, TX"
Profile photo of Naturelgrub

Naturelgrub

June 27, 2025

5  out of  5
rating by Naturelgrub
"She is so nice and warm. Her listening skill is top notch. I recommend her for sure."
We responded:
"Appreciate you, Naturelgrub! 😊 So glad you felt heard and supported—that’s exactly the kind of experience we work to create here at Jessica Hernandez State Farm Insurance Agency in Austin, Texas. Thanks so much for the kind words and the recommendation! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of Sajith P Chandran

Sajith P Chandran

June 26, 2025

5  out of  5
rating by Sajith P Chandran
"I had a great experience working with Robert Hernandez Jr. at Jessica Hernandez - State Farm Insurance. Robert was incredibly patient and took the time to explain everything clearly. He made the entire process smooth and easy to understand. I really appreciated how quick he was to respond to my questions and how knowledgeable he was. Excellent service all around — highly recommend!"
We responded:
"Big thanks to you, Sajith! 🙌 We’re so glad Robert made your experience smooth and easy to understand. Taking time to explain everything clearly and responding quickly is exactly what we strive for here at Jessica Hernandez State Farm Insurance Agency in Austin, Texas. Appreciate the recommendation! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of william movroydis

william movroydis

June 26, 2025

5  out of  5
rating by william movroydis
"My wife and I changed insurance companies. Angelina was great, she provided us with great coverage at a lower cost. She also assisted with the cancelation of our other policies. I recommend working with this team!"
We responded:
"Appreciate you, William! 🙌 So glad Angelina was able to help you and your wife lock in better coverage at a lower cost and even assist with canceling your old policies. That kind of smooth, stress-free service is what we’re all about here at our Austin, Texas State Farm Insurance Agency. Thanks for the recommendation! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of shawn farmer

shawn farmer

June 17, 2025

5  out of  5
rating by shawn farmer
"They are great peps, it nice to work with a group that cares about customer service, they are excellent.."
We responded:
"Thanks so much, Shawn! 😊 We're all about making sure our customers feel cared for and supported every step of the way. So glad you’ve had a great experience with the team! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of marcia avila

marcia avila

June 16, 2025

5  out of  5
rating by marcia avila
"Me encanto y sigan así muy atención gracias"
We responded:
"¡Gracias, Marcia! 😊 Nos alegra mucho saber que tuviste una buena experiencia con nuestro equipo. Nos encanta poder ayudarte y siempre estaremos aquí para lo que necesites. ¡Gracias por confiar en nuestra agencia en Austin, Texas! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Natalie Mason

Natalie Mason

June 13, 2025

5  out of  5
rating by Natalie Mason
"She was amazing! We had a lot to talk about on and off the insurance quote making me feel comfortable about my decision!! Explained everything and made sure I was accomodated."
We responded:
"Thank you so much, Natalie! 😊 I’m so glad we could make you feel comfortable and fully supported throughout the process. Talking through everything, insurance and beyond is what helps us build real connections. It was a pleasure working with you and making sure you were fully taken care of! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Don J

Don J

June 13, 2025

5  out of  5
rating by Don J
"I am new to Texas and expected the vehicle plus other insurance changeover process to take forever. Not the case here! Robert handled the process professionally and with attending to my every question and concern like the expert that he is!!!! All agents can learn from Robert! Customer service is paramount! Thank you again for making this process painless!"
We responded:
"Appreciate you, Don! 🚗🤠 We’re so glad Robert made your vehicle insurance and policy changeover quick and easy. Moving to a new state can be overwhelming, but we’re always here to make things simple and take great care of you every step of the way. - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Destiny Dyanne

Destiny Dyanne

June 13, 2025

5  out of  5
rating by Destiny Dyanne
"Jose was absolutely amazing! Not only did he help me with my insurance needs, but he also took the time to tell me all about Austin and gave me great advice. His knowledge and kindness really helped me feel confident about my decisions. I truly appreciate how patient and helpful he was throughout the entire process. Thank you, Jose!"
We responded:
"Thank you so much for sharing your experience, Destiny! We love that Jose not only helped you with your insurance needs but also made you feel at home in Austin, that’s the kind of personalized care we aim for! His patience, knowledge, and kindness really make all the difference. We’re so glad you felt confident and supported every step of the way! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Lorai 13

Lorai 13

June 11, 2025

5  out of  5
rating by Lorai 13
"I recently worked with Jessica Hernandez at State Farm for renters, life, and car insurance, and I couldn’t be more satisfied. They were incredibly helpful, taking the time to explain my options and finding the best coverage to fit my needs. The process was smooth, and I felt well taken care of every step of the way. Highly recommend Jessica Hernandez if you’re looking for reliable, personalized insurance service!"
We responded:
"Appreciate you, Lorai! 🚗🏠❤️ So glad we could make your renters, life, and car insurance process super easy and stress-free here at Jessica Hernandez State Farm. - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Erick Santos

Erick Santos

June 10, 2025

5  out of  5
rating by Erick Santos
"Muy amable reponiendo todas las prendas y explicado para entender mejor una perspectiva muy buena."
We responded:
"¡Muchas gracias por tu reseña de 5 estrellas, Erick! Nos alegra mucho saber que te sentiste apoyado y bien informado. Esa es exactamente la experiencia que nos esforzamos por ofrecer. Si alguna vez necesitas algo más, estamos a solo una llamada de distancia. - Jessica Hernandez, Agente de Seguros de State Farm, Austin, TX"
Profile photo of Theo Thompson

Theo Thompson

June 5, 2025

5  out of  5
rating by Theo Thompson
"I can’t say I have ever had an issue dealing with anyone at State Farm. Insurance is pretty scary, especially if you are young and new to it all. State Farm simplifies insurance coverage and helps me keep everything on track. I always enjoying talking with them. Each phone call or text seems personalized to me. I would definitely suggest State Farm to anyone looking for a reliable insurance."
We responded:
"Thank you so much, Theo! We're so happy to hear that we've helped simplify insurance coverage and made the whole process feel less scary, especially when you’re new to it. Knowing that every phone call or text felt personalized means the world to us. We appreciate you trusting us to keep things on track and being your go-to for reliable insurance! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of Robert Ransburg

Robert Ransburg

June 4, 2025

5  out of  5
rating by Robert Ransburg
"I called to talk about a vehicle that was totaled in an accident due to another driver/insurance company. Angelina was very helpful and professional. She was knowledgeable on this subject, gave me some peace of mind and had been in a similar situation so experience and life lessons really helped out. I love Jessica’s agency because they are always available, pleasant to work with and professional."
We responded:
"Thank you so much, Robert! I’m so glad Angelina was able to provide support, guidance, and real-life insight during such a stressful situation. It means a lot to hear that our team’s experience and availability made things a little easier. We're always here when you need us! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of Melissa Edmonson

Melissa Edmonson

June 2, 2025

5  out of  5
rating by Melissa Edmonson
"Jose was easy to work with very honest and the whole process was super easy"
We responded:
"Thanks for sharing your experience, Melissa! 😊 We’re so glad to hear Jose made everything easy and straightforward for you. Honesty and simplicity are exactly what we aim for. We appreciate you choosing us! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of Lily Esquivel

Lily Esquivel

May 26, 2025

5  out of  5
rating by Lily Esquivel
"Jose was an amazing help when we were having some issues with our current insurance company. He was able to help us get a new policy with better coverage for much less than we were paying before. I can't recommend the enough."
We responded:
"We really appreciate you sharing this, Lily! It’s awesome to hear that Jose was able to help you upgrade your coverage and save money at the same time. We know how stressful insurance issues can be, and we’re so glad he made the switch smooth for you. Thanks for the recommendation, we’re glad to have you with us! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of Silvia De Loera

Silvia De Loera

May 20, 2025

5  out of  5
rating by Silvia De Loera
"Jessica H. withe Statefarm is & has always been so helpful! Great customer service & very informative."
We responded:
"Thank you so much, Silvia! 😊 I’m so glad you’ve had a consistently helpful experience. Providing great customer service and making sure everything is clear is exactly what we aim for. I truly appreciate your kind words and continued support! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Star Guzman

Star Guzman

May 16, 2025

5  out of  5
rating by Star Guzman
"I've had a great experience with State Farm! The process of getting a quote was fast and easy, and their customer service was excellent. Highly recommend them if you're looking for reliable auto insurance!!"
We responded:
"Thank you so much, Star! I’m thrilled to hear the quote process was fast and easy and that our customer service hit the mark. We love helping make auto insurance simple and reliable. Your recommendation means a lot! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Joe Hudson

Joe Hudson

May 16, 2025

5  out of  5
rating by Joe Hudson
"Angelina was well informed with policy & able to articulate very well. Give her a 5 star 🌟 as well"
We responded:
"Thanks so much for the 5 stars, Joe! 🌟 Angelina really is a rockstar when it comes to breaking down coverage and making things easy to understand. We’re so glad she was able to help you out! Appreciate you choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"