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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lorai 13

June 11, 2025

5  out of  5
rating by Lorai 13
"I recently worked with Jessica Hernandez at State Farm for renters, life, and car insurance, and I couldn’t be more satisfied. They were incredibly helpful, taking the time to explain my options and finding the best coverage to fit my needs. The process was smooth, and I felt well taken care of every step of the way. Highly recommend Jessica Hernandez if you’re looking for reliable, personalized insurance service!"
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Erick Santos

June 10, 2025

5  out of  5
rating by Erick Santos
"Muy amable reponiendo todas las prendas y explicado para entender mejor una perspectiva muy buena."
We responded:
"¡Muchas gracias por tu reseña de 5 estrellas, Erick! Nos alegra mucho saber que te sentiste apoyado y bien informado. Esa es exactamente la experiencia que nos esforzamos por ofrecer. Si alguna vez necesitas algo más, estamos a solo una llamada de distancia. - Jessica Hernandez, Agente de Seguros de State Farm, Austin, TX"
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shawn farmer

June 5, 2025

5  out of  5
rating by shawn farmer
"They are great peps, it nice to work with a group that cares about customer service, they are excellent.."
We responded:
"Thanks so much, Shawn! 😊 We're all about making sure our customers feel cared for and supported every step of the way. So glad you’ve had a great experience with the team! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Theo Thompson

June 5, 2025

5  out of  5
rating by Theo Thompson
"I can’t say I have ever had an issue dealing with anyone at State Farm. Insurance is pretty scary, especially if you are young and new to it all. State Farm simplifies insurance coverage and helps me keep everything on track. I always enjoying talking with them. Each phone call or text seems personalized to me. I would definitely suggest State Farm to anyone looking for a reliable insurance."
We responded:
"Thank you so much, Theo! We're so happy to hear that we've helped simplify insurance coverage and made the whole process feel less scary, especially when you’re new to it. Knowing that every phone call or text felt personalized means the world to us. We appreciate you trusting us to keep things on track and being your go-to for reliable insurance! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Robert Ransburg

June 4, 2025

5  out of  5
rating by Robert Ransburg
"I called to talk about a vehicle that was totaled in an accident due to another driver/insurance company. Angelina was very helpful and professional. She was knowledgeable on this subject, gave me some peace of mind and had been in a similar situation so experience and life lessons really helped out. I love Jessica’s agency because they are always available, pleasant to work with and professional."
We responded:
"Thank you so much, Robert! I’m so glad Angelina was able to provide support, guidance, and real-life insight during such a stressful situation. It means a lot to hear that our team’s experience and availability made things a little easier. We're always here when you need us! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Melissa Edmonson

June 2, 2025

5  out of  5
rating by Melissa Edmonson
"Jose was easy to work with very honest and the whole process was super easy"
We responded:
"Thanks for sharing your experience, Melissa! 😊 We’re so glad to hear Jose made everything easy and straightforward for you. Honesty and simplicity are exactly what we aim for. We appreciate you choosing us! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Lily Esquivel

May 26, 2025

5  out of  5
rating by Lily Esquivel
"Jose was an amazing help when we were having some issues with our current insurance company. He was able to help us get a new policy with better coverage for much less than we were paying before. I can't recommend the enough."
We responded:
"We really appreciate you sharing this, Lily! It’s awesome to hear that Jose was able to help you upgrade your coverage and save money at the same time. We know how stressful insurance issues can be, and we’re so glad he made the switch smooth for you. Thanks for the recommendation, we’re glad to have you with us! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Silvia De Loera

May 20, 2025

5  out of  5
rating by Silvia De Loera
"Jessica H. withe Statefarm is & has always been so helpful! Great customer service & very informative."
We responded:
"Thank you so much, Silvia! 😊 I’m so glad you’ve had a consistently helpful experience. Providing great customer service and making sure everything is clear is exactly what we aim for. I truly appreciate your kind words and continued support! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Star Guzman

May 16, 2025

5  out of  5
rating by Star Guzman
"I've had a great experience with State Farm! The process of getting a quote was fast and easy, and their customer service was excellent. Highly recommend them if you're looking for reliable auto insurance!!"
We responded:
"Thank you so much, Star! I’m thrilled to hear the quote process was fast and easy and that our customer service hit the mark. We love helping make auto insurance simple and reliable. Your recommendation means a lot! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Joe Hudson

May 16, 2025

5  out of  5
rating by Joe Hudson
"Angelina was well informed with policy & able to articulate very well. Give her a 5 star 🌟 as well"
We responded:
"Thanks so much for the 5 stars, Joe! 🌟 Angelina really is a rockstar when it comes to breaking down coverage and making things easy to understand. We’re so glad she was able to help you out! Appreciate you choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Sarah Roese

May 8, 2025

5  out of  5
rating by Sarah Roese
"Great customer service and they were able to get me a cheaper rate!"
We responded:
"Thanks so much, Sara! 🙌 We're thrilled you had a great experience and were able to lock in a cheaper rate—that's what we love to hear! 💸 We’re always here to make insurance easy and affordable. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Kevin Le

May 6, 2025

5  out of  5
rating by Kevin Le
"Jose was great. Went through all the steps to beat the competitors and save me money. Really easy guy to talk too. If you need car insurance this is your man."
We responded:
"Thanks for the awesome shoutout, Kevin! 🙌 We're so glad Jose could walk you through the steps, help beat the competitors, and lock in some solid savings 💸. He's definitely the go-to when it comes to car insurance! Appreciate you choosing us! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Kaiser Ali

May 6, 2025

5  out of  5
rating by Kaiser Ali
"Robert did explain everything in details about the insurance policy and I am very impressed with his explanations. For me State Farm insurance is one of the best insurance companies. I am happy to be a part of their team."
We responded:
"Thank you so much, Kaiser! We're thrilled to hear Robert was able to walk you through everything clearly—it’s so important to us that you feel confident and informed about your coverage. We’re just as happy to have you as part of the State Farm family! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Martin Serrato

May 3, 2025

5  out of  5
rating by Martin Serrato
"Angelina Garcia-Lopez is absolutely phenomenal! Very personable, a master at her trade, and truly an example to all insurance firms out there of what great customer service sounds like. Felt so seamless and non robot like to where I even forgot I was on a business call. Keep rocking and rolling! You truly are a gem."
We responded:
"Wow, Martin—thank you for the incredible review! We’re so glad you had such a seamless, human experience with Angelina. She really is a gem, and we’re grateful to have her! We’ll definitely share your kind words with her. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Zyad Refaat

May 1, 2025

5  out of  5
rating by Zyad Refaat
"Great customer service"
We responded:
"Thanks so much, Zyad! We appreciate you taking the time to leave a review. Providing great customer service is always our top priority! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Talia Santiago

May 1, 2025

5  out of  5
rating by Talia Santiago
"Huge thanks to Jose at State Farm for assisting me and making the process smooth and stress free! Excellent customer service for sure."
We responded:
"Thank you so much, Talia! We're so glad Jose was able to make everything smooth and stress-free for you—that's the kind of service we strive for! We’ll be sure to share your kind words with him. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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yujian

April 24, 2025

5  out of  5
rating by yujian
"It’s my first time to get car insurance, I was a little nervous going into the process, but Angelina at the Jessica Hernandez State Farm office made everything so easy and stress-free! She is extremely professional, patient and took time to clearly explain each coverage option to me and answered all my questions throughly so that I was able to find an insurance plan that worked for me. Thank you Angelina for your assistance! The entire process went smoothly from start to finish. I would definitely recommend State Farm for my friends."
We responded:
"Thank you so much for your thoughtful review, Yujian! We’re so glad Angelina was able to make your first car insurance experience smooth and stress-free. Taking time to explain your coverage options and find the right fit is exactly what we aim for. I’ll be sure to share your kind words with her! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Brandon McCutchen

April 24, 2025

5  out of  5
rating by Brandon McCutchen
"Angelina at this practice was very helpful and had answers to all my questions about huh one owners insurance. Highly recommend!"
We responded:
" Thank you so much for the kind words, Brandon! I’m so glad Angelina was able to help answer all your questions about homeowners insurance. We love making things clear and simple for our customers. I’ll be sure to share your feedback with her—she’ll really appreciate it! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Ms. A Moreno

April 22, 2025

5  out of  5
rating by Ms. A Moreno
"Excellent service with amazing ability to be both patient and expeditious!! My question were answered and I felt comfortable reiterating my understanding. Thank for your help and I will enjoy my savings while being protected with State Farm."
We responded:
"Thank you so much, Ms. Moreno! We’re thrilled to hear you felt supported and at ease during the process. Taking the time to answer questions and make sure everything is understood is exactly what we aim for. Enjoy those savings—and the peace of mind that comes with being protected! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Jack Shi

April 15, 2025

5  out of  5
rating by Jack Shi
"Been with state farm for a few years now. In general, they've got competitive prices, and great customer service. Had a total loss recently on auto and they had a very reasonable claim payout. Swapped my home insurance recently to state farm as well, and the process was simple and clearly explained."
We responded:
"Thanks for sticking with us over the years, Jack! We’re so glad to hear you’ve had great experiences—from competitive auto insurance rates to a smooth total loss claim and now an easy switch with your home insurance. Clear communication and solid support are what we aim for every time. We appreciate you choosing us for both your auto and home coverage! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Janay

April 11, 2025

5  out of  5
rating by Janay
"Excellent customer service!! They took care of me for my new move to Austin."
We responded:
"Thank you, Janay! We’re so glad we could make your move to Austin a little easier. Taking care of your insurance needs during big transitions is exactly what we’re here for. Welcome to the city! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Imoni Sullivan

March 28, 2025

5  out of  5
rating by Imoni Sullivan
"Very helpful very friendly loved it."
We responded:
"Thank you so much, Imoni! We’re so glad you had a great experience with us. Being helpful and friendly is exactly what we aim for—so this made our day! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Xael

March 25, 2025

5  out of  5
rating by Xael
"Angelina was so helpful with getting me all the perks and discounts with my auto coverage. She was incredibly personable and knowledgeable, and the process was very quick."
We responded:
"Thank you for sharing your experience, Xael! I’m so glad Angelina was able to help you maximize your perks and discounts on your auto coverage. Providing a quick and smooth process while making sure you get the best options is what we’re all about. We appreciate you trusting us with your insurance needs! —Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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shayna brochstein

March 25, 2025

5  out of  5
rating by shayna brochstein
"Jessica is so incredible and passionate about providing an excellent experience. Working with her was so supportive and I’m grateful to have been helped by someone so great at their job! I am now on a plan with better benefits at a lower cost"
We responded:
"Thank you so much for your kind words, Shayna! Providing an excellent experience is exactly what we strive for, and I’m so glad we could help you find a plan with better benefits at a lower cost. It was a pleasure working with you, and we’re always here if you need anything! — Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
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Kaushik S

March 19, 2025

5  out of  5
rating by Kaushik S
"Great customer service. The agent answered all my questions and even provided a better rate after getting all the details. Highly recommend!"
We responded:
"Kaushik, we’re so glad we could help you find a great rate and answer all your questions! We truly appreciate your recommendation and are here whenever you need us. — Jessica Hernandez, State Farm Insurance Agent, Austin, TX"