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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Catherine Clark

October 14, 2025

5  out of  5
rating by Catherine Clark
"Jessica Hernandez and her office staff members are always helpful when I have insurance questions. Jessica has been my agent for about 15 years and I recommend her if you are looking for auto or home insurance."
We responded:
"Thank you so much, Catherine! It means a lot that you’ve trusted me and my team for over a decade. We’re always happy to help with any insurance questions and appreciate your recommendation for auto and home insurance, that kind of loyalty means everything. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Loretta Sedwick

October 13, 2025

5  out of  5
rating by Loretta Sedwick
"She was very helpful and corrected my policy on my daughters Renters insurance and got my Renters Insurance policy up and going.truly it was so easy"
We responded:
"Thanks so much, Loretta! I’m really glad we could get your renters policy squared away and make everything easy. It’s always our goal to help in a way that feels seamless. 😊 If you’ve had a similar experience, tap the like on this review to show your support. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Melvin

October 9, 2025

5  out of  5
rating by Melvin
"Ms. Jessica saved me a lot of money, very kind, and professional. Very respectful and friendly. Thank you Jessica."
We responded:
"Thank you, Melvin! I’m so happy to hear we could save you money and help with your auto insurance. Kindness and professionalism are what we strive for every day, really appreciate you sharing your experience! Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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James McDonnell

October 3, 2025

5  out of  5
rating by James McDonnell
"Saved me $40 a month and helped me get a refund, awesome experience!"
We responded:
"Thanks, James! That’s awesome to hear, saving money and making sure things are done right is what we love to do. Glad we could help with your auto insurance and make the process smooth! Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Angie Silva

October 2, 2025

5  out of  5
rating by Angie Silva
"I had such a great experience getting my auto insurance set up! The process was quick, smooth, and stress-free. I really appreciated the professionalism, friendliness, and how easy they made the whole process. Highly recommend to anyone looking for auto insurance!"
We responded:
"Thank you so much, Angie! I’m thrilled to hear your auto insurance setup was quick and stress-free, that’s exactly how we want it to feel. I really appreciate your recommendation and kind words about our team! Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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dat trantri

September 17, 2025

5  out of  5
rating by dat trantri
"Great service - friendly, nice - I highly recommend Robert Hernandez. He is so nice and friendly to answer your questions."
We responded:
"Thanks so much, Dat! Big shout-out to Robert for being so friendly and making sure all your questions got answered. We love hearing that you had such a great experience and felt taken care of! Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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duc tri

September 17, 2025

5  out of  5
rating by duc tri
"Good service!! Robert he’s very welcome and friendly. he explains clearly everything to us."
We responded:
"Thanks so much, Duc! Love hearing that Robert made you feel welcome and took the time to explain everything, that’s exactly how we want things to feel when you work with us. If you’ve worked with Robert or our team and had a great experience, hit the like button on this review to show some love. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Olivia Klepacz

September 5, 2025

5  out of  5
rating by Olivia Klepacz
"I had the most awesome time talking with Jose! He was super helpful and to the point!"
We responded:
"Thank you, Olivia! I’m so glad to hear you had an awesome time working with Jose. He’s always focused on being helpful and to the point, and it’s wonderful to know that came through in your experience. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Atharva Joshi

August 20, 2025

5  out of  5
rating by Atharva Joshi
"The complete application process was quick and smooth. Angelina was very helpful and answered all my questions with patience. Great experience!"
We responded:
"Thank you so much, Atharva! I’m glad Angelina was able to guide you through the application smoothly and answer all of your questions with care. That kind of patient, helpful service is what we always aim for. We appreciate you taking the time to share your experience! If anyone else has had a similar experience with our agency, we’d love for you to like or react to this review, it helps others find the kind of support they’re looking for here in, Texas. ❤️ Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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New Bay Era TM

August 16, 2025

5  out of  5
rating by New Bay Era TM
"Angelina is a Great Insurance Agent, After a few attempts within a year and a half she came up with a car Insurance policy that I could not refuse. Thank you Angelina for your commitment in finding me the Best Deal on my 2 vehicles!"
We responded:
"Thank you so much for your kind words! I’m thrilled to hear Angelina was able to find you a car insurance policy that worked perfectly after sticking with it for over a year. Her dedication to helping customers is exactly why she’s such a valued part of our team. Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
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Rene Rodriguez

August 8, 2025

5  out of  5
rating by Rene Rodriguez
"I want to take the time to say thank you to Angelina Garcia-Lopez for helping me get insurance for my car, she made the process very easy and helpful and explained everything in the easiest terms,i definitely will add my motorcycle now with them and recommend anyone looking to get help for insurance to Jessica for coverage and she was very very polite in every way... Thank you again Ms Jessica for your help"
We responded:
"Appreciate you, Rene! 🙌 We’re so glad Angelina made getting your car insurance easy and clear, and that you felt supported every step of the way. Excited to help you with your motorcycle coverage too! Thank you for the kind words and for recommending us to others, it truly means a lot. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Brooke M

August 2, 2025

5  out of  5
rating by Brooke M
"We had such a great experience with Jose and State Farm. He helped me with affordable renter’s insurance. He was very professional, knowledgeable and helpful. We had such a great experience, my mom asked Jose for a quote for our vehicles. Thank you Jose for taking the time to work with us and for the $100 savings for our insurance!"
We responded:
"So glad to hear this, Brooke! 😊 Jose enjoyed working with you to set up affordable renters insurance and help your family save $100 on coverage. We love when great experiences lead to helping even more of your loved ones. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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SUMEDH GOSAVI

August 1, 2025

5  out of  5
rating by SUMEDH GOSAVI
"Great service by the office. I got renters insurance from them. The staff were super cooperative and easily reachable."
We responded:
"Appreciate you, Sumedh! 😊 We’re so glad our team could make getting your renters insurance easy and provide great service along the way. Always happy to help whenever you need us! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Kayla Ewt

July 31, 2025

5  out of  5
rating by Kayla Ewt
"Angelina helped me get the insurance I needed and provided wonderful customer service!"
We responded:
"Appreciate you, Kayla! 😊 We’re so glad Angelina was able to help you get the insurance you needed while providing wonderful customer service. That’s exactly what we strive for every day! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Pedro Prieto Perez

July 31, 2025

5  out of  5
rating by Pedro Prieto Perez
"José y Angelina siempre dan buen servicio ."
We responded:
"¡Gracias, Pedro! 😊 Nos alegra saber que José y Angelina siempre te brindan un buen servicio. Estamos aquí para ayudarte en lo que necesites. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Stacy Ellis

July 31, 2025

5  out of  5
rating by Stacy Ellis
"Amazing service!"
We responded:
"Thanks so much, Stacy! 😊 We’re so glad you had amazing service with our team. If you’ve experienced amazing service too, give Stacy’s review a like ❤️ We love hearing your feedback! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Evelyn Hernandez

July 29, 2025

5  out of  5
rating by Evelyn Hernandez
"Jessica is an awesome rep. She guided me with my policy she made easy to understand"
We responded:
"Thanks so much, Evelyn! 😊 I’m so glad I could help guide you through your policy and make everything easy to understand, that’s always the goal! You also gave us our 400th Google review, which we truly appreciate! 🙌 Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Sabrina Montemayor

July 29, 2025

5  out of  5
rating by Sabrina Montemayor
"Jose Hernandez was so helpful with setting up my new insurance and automatic payment. Talking to him felt like a conversation with a friend, and I even forgot about the stress of setting up new insurance. He gave me some movie recommendations that I am so excited to watch. I'm so glad he is my new insurance agent!"
We responded:
"Appreciate you, Sabrina! 😊 We’re so glad Jose made setting up your new insurance and automatic payment feel easy and stress-free, just like chatting with a friend. Love that he even sent you away with some movie recommendations! Excited to have you as part of our agency. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Kyria Arshad

July 25, 2025

5  out of  5
rating by Kyria Arshad
"Talking to Jose was a truly enjoyable experience! He was so kind and took the time to give me detailed answers to all my questions. I usually hesitate to call customer service lines because I do not want to bother anyone, but with Jose, I really felt that he was happy to help me out."
We responded:
"Appreciate you, Kyria! 😊 We’re so glad Jose made the experience enjoyable and took the time to answer all your questions in detail. Knowing you felt welcomed and genuinely helped is exactly the kind of service we aim to provide every time. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Jason GeunBeom Kim

Jason GeunBeom Kim

July 24, 2025

5  out of  5
rating by Jason GeunBeom Kim
"Jose helped me set up my insurance today and he was very professional, knowledgeable, helpful and personable. The service was fast and everything was transparent and he recommended adding additional coverages that wouldn’t increase the premium due to bundling discounts."
We responded:
"Appreciate you, Jason! 🙌 We’re so glad Jose made setting up your insurance fast, transparent, and stress free. His professionalism, knowledge, and ability to help you take advantage of bundling discounts are exactly what we aim to offer every customer. Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Mohamad Hannawi

July 23, 2025

5  out of  5
rating by Mohamad Hannawi
"Great experience!"
We responded:
"Thanks so much, Mohamad! 😊 We’re glad you had a great experience with us. If you’ve felt the same or had a similar experience, give Mohamad’s review a like ❤️ we love hearing your feedback! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Andrew Johnson

July 22, 2025

5  out of  5
rating by Andrew Johnson
"Jose provided top-tier customer service. Highly recommend."
We responded:
"Appreciate you, Andrew! 🙌 We’re so glad Jose delivered top-tier customer service, that’s exactly the standard we aim for every day. Thanks for the recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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charlotte towne

July 21, 2025

5  out of  5
rating by charlotte towne
"I sent in a request over the weekend and had my policy by Monday afternoon. Very helpful and friendly office. Highly recommend."
We responded:
"Thanks so much, Charlotte! 🌟 We’re so glad we could get your policy in place so quickly and that you had a helpful, friendly experience with our office. Your recommendation means a lot, especially coming from someone who’s shared so many reviews in our community! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
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Ana Saldana

July 18, 2025

5  out of  5
rating by Ana Saldana
"Affordable rates and friendly service—definitely recommend.."
We responded:
"Thanks so much, Ana! 😊 We're so glad you found our rates affordable and our service friendly. We truly appreciate the recommendation! Jessica Hernandez State Farm Insurance Agency in Austin, Texas "
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Juan Reyes

July 18, 2025

5  out of  5
rating by Juan Reyes
"She was very helpful and made the transition smoothly"
We responded:
"Thanks so much, Juan! 😊 We're glad to hear your transition went smoothly and that you felt supported every step of the way. That’s exactly the experience we strive for! Jessica Hernandez State Farm Insurance Agency in Austin, Texas "