Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Philip NU

Philip NU

March 19, 2026

5  out of  5
rating by Philip NU
"I had a great experience with Jose and the team. Jose provided great service and explanations of what the policy included."
We responded:
"Glad to hear you had a great experience, Philip! 😊 We’re happy Jose was able to provide clear explanations and great service while helping you find a reasonable price on your auto insurance. That’s exactly what we aim for every time! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Melany Ibarra

Melany Ibarra

March 16, 2026

5  out of  5
rating by Melany Ibarra
"I had a great experience working with Jose at State Farm. He helped switch my insurance over smoothly and made the entire process really easy to understand. He took the time to make sure everything was set up correctly and that I felt comfortable with the changes. I truly appreciate how helpful and friendly he was throughout the whole process. It’s not always easy switching insurance, but Jose made it simple and stress-free. I highly recommend working with him if you’re looking for great customer service and someone who genuinely cares about helping their clients."
We responded:
"So happy to hear this, Melany! 😊 We’re glad Jose made your insurance switch smooth, easy to understand, and stress-free. Taking the time to make sure everything is set up correctly and that you feel comfortable is exactly what we aim for. Thank you for the recommendation, it means a lot! Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Natalie Mason

Natalie Mason

March 16, 2026

5  out of  5
rating by Natalie Mason
"Still is the best place for insurance, even if my stuff laps I get the best service and deal to get it back!"
We responded:
"Thank you so much, Natalie! 😊 I’m so glad we could make you feel comfortable and fully supported throughout the process. Talking through everything, insurance and beyond is what helps us build real connections. It was a pleasure working with you and making sure you were fully taken care of! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Kesha Fabry

Kesha Fabry

March 13, 2026

5  out of  5
rating by Kesha Fabry
"If you ever need insurance hit them up! Above and beyond service! Angelina is amazing!"
We responded:
"Love this, Kesha! 🙌 We’re so glad Angelina delivered above-and-beyond service, that’s exactly what we aim for every day. Thanks for the shoutout and for recommending us! 😊 Jessica Hernandez State Farm Insurance Agency in Austin, Texas"
Profile photo of Cory Edwards

Cory Edwards

March 10, 2026

5  out of  5
rating by Cory Edwards
"Made the process easy and fast!"
We responded:
"Thanks so much for the 5 stars, Cory! ⭐ We appreciate your support and are always here if you need anything. - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Jennifer Benton

Jennifer Benton

March 9, 2026

5  out of  5
rating by Jennifer Benton
"I have been with Jessica's office for 7 years. Her entire staff has always been very friendly and helpful. Highly recommend!"
Profile photo of Pam Ratliff

Pam Ratliff

March 6, 2026

5  out of  5
rating by Pam Ratliff
"Thank you for being so helpful."
Profile photo of william movroydis

william movroydis

March 6, 2026

5  out of  5
rating by william movroydis
"My wife and I changed insurance companies.This team provided us with great coverage at a lower cost. They also assisted with the cancelation of our other policies. I recommend working with this team!"
We responded:
"Appreciate you, William! 🙌 So glad Angelina was able to help you and your wife lock in better coverage at a lower cost and even assist with canceling your old policies. That kind of smooth, stress-free service is what we’re all about here at our Austin, Texas State Farm Insurance Agency. Thanks for the recommendation! - Jessica Hernandez, State Farm Insurance Agent, Austin, TX "
Profile photo of Octavio Serrano

Octavio Serrano

March 4, 2026

5  out of  5
rating by Octavio Serrano
"Angelina was big help. Got me a great deal for a teen driver!"
We responded:
"We are grateful for your 5-star review, Octavio! Thanks for taking a moment to share your positive rating of State Farm Agent Jessica Hernandez’s Team here in Austin . "
Profile photo of Cesar Villarreal

Cesar Villarreal

February 20, 2026

5  out of  5
rating by Cesar Villarreal
"Spoke with an awesome clerk regarding recent paperwork I needed to look over on my coverage.. customer service is top-notch!!!"
We responded:
"Cesar, thank you so much for sharing your positive experience with us! We're thrilled to hear that Jose was able to assist you effectively during your policy transition and provide you with helpful information. - Jessica Hernandez - State Farm Insurance Agent"
Profile photo of Kimberly Worthington

Kimberly Worthington

February 17, 2026

5  out of  5
rating by Kimberly Worthington
"I enjoyed Ms.Angelina so much. I’m extremely grateful to what was provided to me in reference to my Homeowners Insurance. Thank you"
We responded:
"Kimberly, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jessica Hernandez’s Team here in our Austin office. "
Profile photo of Ethan Sabin

Ethan Sabin

February 10, 2026

5  out of  5
rating by Ethan Sabin
"Jessica Hernandez is the bomb!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Jessica Hernandez’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Austin ."
Profile photo of Sharif Hasanzada

Sharif Hasanzada

February 8, 2026

5  out of  5
rating by Sharif Hasanzada
"Jose has been great to work with at State Farm. His communication is professional, clear, and timely, which made the entire process smooth. He took the time to explain everything and was always responsive to questions. I highly recommend Jose for his excellent customer service."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jessica Hernandez’s Team! We deeply appreciate your kind words here in Austin . "
Profile photo of Bruce Frazier

Bruce Frazier

February 6, 2026

1  out of  5
rating by Bruce Frazier
"What a complete miss handle of our account here. They didn’t process a payment causing us to not be covered during an accident and they were unprofessional as they come. Told us there’s nothing they could do and all expenses are now out of pocket cost. Told them I’d try to call State Farm corporate to see if the company could help and Jessica told us that would do nothing and the claim would get sent back to her so we were out of luck. I decided to go over her head and got the results I expected and the company is holding a claim against them. Avoid this branch at all cost. State Farm is great , Jessica’s branch is not."
We responded:
"Bruce, thank you for sharing this. We take feedback like this very seriously. At this time, we’re unable to identify an account or interaction that matches the details in this review, but we would welcome the opportunity to look into it further. Please contact our office directly so we can review the situation and address any concerns appropriately. Jessica Hernandez State Farm Insurance Agent, Austin, TX. "
Profile photo of Jalea D

Jalea D

February 2, 2026

5  out of  5
rating by Jalea D
"Jose was incredibly helpful today! He took the time to walk me through my auto and renters insurance, answered all of my questions clearly, and made the whole process feel much less overwhelming. I really appreciated how patient and knowledgeable he was, especially since this is my first time setting up these policies on my own. Great customer service and smooth experience — thank you, Jose!"
We responded:
"Thank you for sharing, Jalea! I’m so glad to hear that Jose was helpful, patient, and knowledgeable while walking you through your auto and renters insurance. Making the process clear and less overwhelming, especially for first-time setups is exactly what we aim for. I’ll be sure to share your kind words with him. We’re always here if you need anything! Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of AnchorPete

AnchorPete

January 30, 2026

5  out of  5
rating by AnchorPete
"Jose worked with me to get a price that I was comfortable with and made conversation where it felt like he genuinely cared about me as a customer."
We responded:
"Thank you so much for sharing your experience, AnchorPete! I’m really glad to hear that Jose took the time to find a price you felt comfortable with and made the process feel genuine and personal. Building real relationships and making sure customers feel cared for is exactly what we aim for. I’ll be sure to share your kind words with Jose, he’ll truly appreciate it. If you ever need anything, we’re always here to help! Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of Sharon Vazquez

Sharon Vazquez

January 27, 2026

5  out of  5
rating by Sharon Vazquez
"La atención fue increíble y muy detallada!"
We responded:
"Muchas gracias por compartir tu experiencia, Sharon! Nos alegra muchísimo saber que la atención fue increíble y muy detallada. Ese es exactamente el nivel de servicio que buscamos brindar todos los días. Si en algún momento necesitas algo más, con gusto estamos aquí para ayudarte. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of Sharon Claudio

Sharon Claudio

January 27, 2026

5  out of  5
rating by Sharon Claudio
"Nos encantó como nos ayudó Jessica , me resolvió todas mis dudas y sobre todo buscó las mejores opciones y soluciones a nosotras , la atención y el seguro es increíble!!! Lo recomendamos ampliamente! 🥰🥰🥰💕💕💕"
We responded:
"Thank you so much for sharing your experience, Sharon! 🥰 We’re so happy to hear that you loved working with us and that all of your questions were answered. Helping you find the best options and solutions is always our top priority, and it means a lot to know you felt taken care of. We truly appreciate your recommendation and your kind words, they made our day! 💕 Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of mahmood abdi

mahmood abdi

January 23, 2026

5  out of  5
rating by mahmood abdi
"Helpful and dedicated"
We responded:
"Thank you for your feedback, Mahmood! We truly appreciate you taking the time to share. Being helpful and dedicated is exactly the standard our team strives for every day. If you ever need anything or have questions in the future, we’re always here to help. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of Ireview

Ireview

January 22, 2026

5  out of  5
rating by Ireview
"Happy Customer Here😁 Wonderful service from start to finish👏 Shout out to Jose Hernandez 🏆 The MAJOR reason I switched is because I was not treated as a number. I was treated as a person. He was considerate, kind, and caring. Not pushy at all. He went above and beyond for the switch to be seamless and less time consuming for me. BIG plus is he saved me money! Local.Friendly.Caring. Honest.🤍 Definitely recommend!"
We responded:
"This absolutely made our day, thank you so much for sharing this! 😄 We’re beyond happy to hear that Jose Hernandez took such great care of you and made the switch easy, seamless, and genuinely personal. Being treated like a person (not a number) is exactly the experience we want every customer to have, and Jose truly embodies that with his considerate, caring, and no pressure approach. 🙌 I’ll be sure to share your kind words with him, this kind of feedback means everything to our team. We’re so grateful for your trust and recommendation, and we’re always here whenever you need us. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of jackie russell

jackie russell

January 20, 2026

5  out of  5
rating by jackie russell
"Truly great and kind people that work here."
We responded:
"Thank you so much for sharing, Jackie! We truly appreciate your kind words. Our team takes pride in being welcoming, supportive, and genuinely caring, and it means a lot to hear that came through in your experience. If there’s ever anything you need, we’re always here for you. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of Sabrina Quiroz

Sabrina Quiroz

January 14, 2026

5  out of  5
rating by Sabrina Quiroz
"Jose was very helpful and informative with my auto insurance quote."
We responded:
"Thanks so much for the kind words, Sabrina! I’m happy to hear that Jose was helpful and informative while working on your auto insurance quote. Making sure everything is clear and easy to understand is exactly what we aim for. I’ll be sure to share your feedback with him, he’ll really appreciate it! If you need anything else or have questions down the road, we’re always here to help. Jessica Hernandez, State Farm Insurance Agent, Austin, TX."
Profile photo of Ruben Rizo

Ruben Rizo

January 11, 2026

5  out of  5
rating by Ruben Rizo
"I added a vehicle and my daughter to my insurance policy with no problem with the assistance from Angelina Garcia-Lopez with State Farm Insurance. She explained my policy very well and in depth. She helped also to get a very good price on my insurance. Thank very much Angelina Garcia-Lopez."
We responded:
"Thank you so much for sharing your experience, Ruben! I’m really glad to hear that Angelina Garcia Lopez was able to help you add a vehicle and your daughter to your policy so smoothly. Taking the time to explain your coverage clearly and thoroughly while also helping you find a great price, is exactly the level of service we strive to provide. I’ll be sure to pass along your kind words to Angelina; she’ll truly appreciate it. If you ever need anything else, we’re always here to help! Jessica Hernandez, State Farm Insurance Agent, Austin, TX"
Profile photo of Ali Ghahari

Ali Ghahari

December 31, 2025

5  out of  5
rating by Ali Ghahari
"Great people to work with. Jose Hernandez is super smart and quick in getting things going for property insurance. Highly recommend them."
We responded:
"Thank you, Ali. We appreciate your kind words and recommendation. We're glad Jose could act quickly and get everything moving for your property insurance, and we'll be sure to pass along your praise. If you need anything else, we're here to help."
Profile photo of Don J

Don J

December 24, 2025

5  out of  5
rating by Don J
"I am new to Texas and expected the service delivered by this agent to be up to State Farm standards. NOT THE CASE! I was misquoted,undercharged & then had to pay over 200 dollars in restoration to get my account current! I repeatedly asked to be notified of any progress in the attempt to rectify this problem with the home office........ silence. This agent is not on the new billing software with State Farm. I had to switch agents to get any satisfaction. I almost left State Farm because of this agent and the incompetence of the staff."
We responded:
"Appreciate you, Don! 🚗🤠 We’re so glad Robert made your vehicle insurance and policy changeover quick and easy. Moving to a new state can be overwhelming, but we’re always here to make things simple and take great care of you every step of the way. - Jessica Hernandez, State Farm Insurance Agent, Austin, TX"