State Farm® Insurance Agent Jessica Hernandez

"Jessica and her staff are always helpful, friendly, and prompt when I need their assistance."

"Jose was very informative and quick with helping us save us on our insurance. Very happy with the service."

"Jose was so helpful and saved us SO MUCH in both our renters and auto. I would recommend the team at Jessica Hernandez State Farm any day!"

"Excelente atención la agente angelina súper excepcional muy buena agencia los recomiendo súper amable de verdad que hacen un excelente trabajo los felicito por su atención al cliente y paciencia recomendados al 100%"

"Very very good"

"Jose is a great bilingual agent. He explained everything to me in detail and helped me get the best coverage for a great price"

"Angelina provided great help when picking renters insurance. She went above and beyond to ensure we were happy with our choices."

"Jessica is very friendly and helpful in getting questions answered and guidance in finding any policy information you may need! Quite efficient too. My issue was solved within five minutes."

"Very good staff"

"Very good staff,"

"Jose provided outstanding customer service. He was friendly, knowledgeable, and made the entire process simple and stress-free. He took the time to answer all my questions and made sure I fully understood my options.

You can really tell this office cares about its clients. Jessica’s team consistently delivers great service and maintains a welcoming, professional atmosphere."

"Jessica and her team have always been so helpful and responsive when I’ve called. They’re always so friendly and seem truly happy to help. All my needs and questions are taken care of in a timely manner and with a great attitude.

Update: just worked with Angelina to add a vehicle to my plan and process was extremely fast and efficient!"

"Oh my goodness, Jose was so kind and showed me such a sincere and humble attitude. I couldn’t look at any other insurance company after that.
Again, thank you so much, Jose!"

"Speaking to Robert he gave me a quick quote and sent over the insurance card.."

"Awesome!"

"I got very lucky and got paired up with Angelina. She reached out to me, helped me and accommodated my schedule (even staying so so late) to help me with my insurance. She went way above and beyond. I asked tons and tons of questions and she answered them all flawlessly and patiently. Probably the most knowledgeable car insurance agent ever. She was super friendly and cheerful, would definitely recommend her!!"

"Angelina was friendly, efficient, and followed up as she said she would. Good rates and customer service."

"I am beyond disappointed with the service provided by the Jessica Hernandez State Farm agency. If you value proactive communication and want actual control over your policies, look elsewhere.

While Angelina and Oscar are very friendly, somehow the ability to get things done just does not seem to exist within this agency.

The most frustrating part is that they are the sole gatekeeper for your policies. You cannot change or cancel anything without their direct involvement. When they decide to stop responding - which happened to me repeatedly - it becomes impossible to manage your own insurance. You are effectively held hostage by their inactivity. In the future, I will be moving to an online service that allows 24/7 updates without needing to wait on a non-responsive middleman.

Key issues:
• Failed Responsiveness: Six months ago, it took nearly a month of follow-ups to get my son added to my policy after he turned 16.

• Cancellation Ghosting: I requested to cancel all policies (Home, Auto, Umbrella) on April 4th. Despite three follow-up emails and a text response with the info they requested, I received zero confirmation. I eventually had to bypass the agent entirely and go to corporate escalations just to get someone to acknowledge the request."

"Jose was easy to work with. Got me a great deal and was very friendly! Thanks for help!"

"I got help from Angelina and she did an amazing job explaining and making everything a smooth and easy process for a first timer. Very friendly and easy to work with."

"Angelina es encantadora, supo responder todas mis inquietudes de forma muy profesional, lo cual demuestra un amplio conocimiento de su trabajo, es alguien a quien recomendaría sin dudas."

"I had the pleasure of talking with Jose. He took the time to help me get the best rates possible and I appreciated him answering any questions I had regarding my auto&renters insurance."

"Angelina was very helpful and explanatory over the phone. They were able to offer better coverage at a lower price!"

"I had a great experience with Jose and the team. Jose provided great service and explanations of what the policy included."

"I had a great experience working with Jose at State Farm. He helped switch my insurance over smoothly and made the entire process really easy to understand. He took the time to make sure everything was set up correctly and that I felt comfortable with the changes.

I truly appreciate how helpful and friendly he was throughout the whole process. It’s not always easy switching insurance, but Jose made it simple and stress-free. I highly recommend working with him if you’re looking for great customer service and someone who genuinely cares about helping their clients."